Do you have my company logo on file?
We have many company logos on file. Check them out in the Browse Artwork section to see if we have yours. If not, you can mail a high-quality version of your logo for scanning, or send it to us.

Can I use my custom photo-logo on my product?
Yes. Send your file through our website. See our Graphic Standards to make sure your artwork is set up correctly. OR, send us a hard copy to be scanned (see How to Send Photos and Logos).

Can I upload files of any size to the website?
You may upload files of any size to our website. If you have problems, it could be for the following reasons: unacceptable file type (see our graphic standards), your internet connection "timed-out", your internet service provider has a limit on size of files it will handle.
If your file is large, you can try compressing the file to reduce the file size. After you compress your file, try to send it again.

My file wouldn't upload, why not?
It could be for the following reasons: unacceptable file type (see our graphic standards), your internet connection "timed-out", your internet service provider has a limit on size of files it will handle (You may upload files of any size to our website.).
If your file is large, you can try compressing the file to reduce the file size. After you compress your file, try to send it again.

Can I email my photo, logo or artwork?
No. Because of the high volume of files that we receive, we ask that you send photos or logos to us via our website instead of emailing them. This allows us to match your artwork with your order, and to follow up with you if there is a problem.

Can my photographer or marketing department send my photo, logo or artwork?
Yes. Please provide them with our graphic specifications. Have them send the file(s) to our website under your name. If we should contact them regarding problems with the file, make note of that in the comments section, and provide a phone number and email address.

How do I know if you received my upload?
You will see a "received for review" or "upload failed" message after you upload your file. The former means that we have received your file, and we will check it for quality. If your file is high-quality, it will be usable on your magnet and you will receive a proof within 3-4 business days. If your file is low-quality, it is not usable for your magnet and we will contact you to discuss options.

Can you pull my photo or logo from my website?
No. Web graphics are not designed for printing purposes due to their low resolution. They will result in a fuzzy, pixilated image when printed, although they may look fine on a computer screen. This is true of any .gif or .bmp files. Refer to our Graphic Standards with questions.

Why do you want me to mail an original photo?
We cannot assume responsibility for the quality or color of photos or logos that are submitted electronically, or sent on CD. If you mail an actual photo to be scanned on our high-quality drum scanner, we can guarantee an industry match to your original.

Where should I mail my photo?
MagnetStreet
4325 Pheasant Ridge Drive, Suite 602
Blaine, MN 55449
Please be sure to write your name and order number on the back of your photo with a felt tipped pen (ball point pens leave marks). If you need your photo returned, include a self-addressed, stamped envelope with your photo.

Will you return my photo?
If you need your photo returned, include a self-addressed, stamped envelope with your photo.

I have used this photo with another company. Does that mean you will accept it?
Not necessarily. We have very high graphic standards because we want you to be pleased with your product. When you submit a photo or logo, our graphics department will check the quality, and let you know if it will be suitable for printing.

Can you crop my photo so it is cut out from the background?
Generally, yes. Certain hairstyles, however, are not well-suited for silhouette style cut-outs. Smooth hairlines work the best. There is a one-time $25 setup fee for a silhouette-style photo.

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