Terms of Service

These Terms of Service give a brief overview of some of the primary policies and procedures when ordering printed solutions from MagnetStreet.com. When visiting this Website, should you not find your questions answered from the overview shown below, please refer to our FAQ section where a host of issues regarding our products and services and their ordering process are described in greater detail. MagnetStreet reserves the right to change, modify, add or remove portions of our Terms of Service, at any time. We encourage you to check these Terms of Service periodically for changes, as we continually look to improve on your experience with us.

GENERAL TERMS OF SERVICE:

What is your turnaround time for imprintable or custom products?

Please view the product description for specific details that may differ from the following. Generally, you will receive a proof within 2-3 business days. Your product will be shipped from our plant in Illinois within 7 business days after the date of your proof approval (no shipments are made on major holidays). UPS Ground shipping takes 1 to 5 business days. View a Map of shipping times for more specific information.

What is your turnaround time on quick-ship (attach your business card) products?

Quick-ship products (T, N, MM, S) are shipped from our plant in Illinois within 2-3 business days unless we are temporarily out of stock. You can verify this by viewing the product online or calling 800-788-8633. No shipments are made on major holidays. UPS Ground shipping takes 1 to 5 business days. View a Map of shipping times for more specific information.

Can I rush my order?

There is no guarantee of fulfilling rush orders. If you're ordering an imprintable product and need it in less than 2 weeks, you can rush your proof for $25. A proof will only be rushed if we have a complete order. You can upgrade shipping at your cost. Production time CANNOT be rushed. There are rush options available on quick-ship products, provided the product is not backordered. Additional charges will apply.

Can I see how my product looks before I have to pay for my order?

It depends. Many MagnetStreet layout styles now offer Design Studio, allowing you, the user, to design your own piece and see an actual preview of it PRIOR to paying for your order. However, not every design on MagnetStreet.com currently offers this feature; so keep checking periodically as more and more designs are included. Regardless, we take full payment at the time of the order for a couple of reasons. First, it eliminates the need for back-end accounting, keeping overhead costs down. Also, it lets us catch any payment problems before your products go into production. Such problems only delay your product. You will receive a proof within 2-3 business days. You must approve your proof before we will produce your order. If for any reason your order is cancelled, you are responsible to pay for all work done PRIOR to cancellation (i.e. photo scan, graphic design, etc.). Unless NO work has been done, the minimum charge is $35.

Can I see how my product looks before you print it?

Yes. You must approve your proof before we produce your order. You will receive a proof within 2-3 business days after you place your order. A proof is a pdf (temporary view document). You will receive a link to view your proof. The only exception is envelope labels & seals, for which a proof is not sent. For more information on proofs, please look at our Proofing FAQ.

How do I send you my photo, artwork or logo?

Visit our Upload Your Artwork section. Enter your contact information so that we can match your uploaded files with your order or follow-up with you to get your order. If there's a problem with your file, we'll contact you as well. We cannot assume responsibility for the quality or color of photos or logos that are submitted electronically, or sent on CD. If you mail an actual photo to be scanned on our high-quality drum scanner, we can guarantee an industry match to your original.
MagnetStreet
3890 Pheasant Ridge Drive NE, Suite 190
Blaine, MN 55449
Please be sure to write your name and order number on the back of your photo with either a felt tipped pen (ball point pens leave marks) or by attaching a post-it note. If you need your photo returned, include a self-addressed, stamped envelope with your photo. If you have further questions, please look at our Photos, Logos, Uploading FAQ.

What is your cancellation policy?

If for any reason your order is cancelled, you are responsible to pay for all work done PRIOR to cancellation (i.e. photo scan, graphic design, etc.), the minimum charge is $35. If no work has been done, your entire payment will be refunded.