What is your turnaround time on quick-ship products?
Quick-ship products (N and L) are shipped from our plant in Illinois within 2-3 business days unless we are temporarily out of stock. You can verify this by viewing the product online or calling 800-788-8633. UPS Ground shipping takes 1 to 5 business days. View a Map of shipping times for more specific information.

Can I rush my order?
If you need an imprintable product in less than 3 weeks, you may rush your proof for an additional $25 (only if we have your complete order). You may also upgrade your shipping for an additional charge. Production time, unfortunately, cannot be rushed.
There are rush options available on quick-ship products, provided the product is not backordered. Additional charges will apply.

Can I see how my product looks before I have to pay for my order?
We will bill schools, organizations, and institutions when requested. Please include a purchase order number, a copy of the p.o. and your tax exempt number. If you submit a p.o via fax or mail., it must be accompanied by the MagnetStreet order form. Payment terms are net 30 days from date of invoice.
You will receive a proof within 3 business days. You must approve your proof before we will produce your order. If for any reason your order is cancelled, you are responsible to pay for all work done PRIOR to cancellation (i.e. photo scan, graphic design, etc.). Unless NO work has been done, the minimum charge is $35.

Can I see how my product looks before you print it?
Yes. You must approve your proof before we produce your order. You will receive a proof within 3 business days after you place your order. A proof is a pdf (temporary view document). You will receive a link to view your proof. The only exception is envelope labels & seals, for which a proof is not sent. For more information on proofs, please look at our Proofing FAQ.

How do I send you my photo, artwork or logo?
Visit our Upload Your Artwork section. Enter your contact information so that we can match your uploaded files with your order or follow-up with you to get your order. If there's a problem with your file, we'll contact you as well.
We cannot assume responsibility for the quality or color of photos or logos that are submitted electronically, or sent on CD. If you mail an actual photo to be scanned on our high-quality drum scanner, we can guarantee an industry match to your original.
MagnetStreet
4325 Pheasant Ridge Drive NE, Suite 602
Blaine, MN 55449
Please be sure to write your name and order number on the back of your photo with a felt tipped pen (ball point pens leave marks). If you need your photo returned, include a self-addressed, stamped envelope with your photo.
If you have further questions, please look at our Photos, Logos, Uploading FAQ.

What is your cancellation policy?
If for any reason your order is cancelled, you are responsible to pay for all work done PRIOR to cancellation (i.e. photo scan, graphic design, etc.), the minimum charge is $35. If no work has been done, your entire payment will be refunded.