What is your cancellation policy?
If for any reason your order is cancelled, you are responsible to pay for all work done PRIOR to
cancellation (i.e. photo scan, graphic design, etc.), the minimum charge is $35. If no work has
been done, your entire payment will be refunded.
Can I view my layout before placing my order?
An order must be placed before our designers start working on your layout.
Can I view my layout before you print my product?
Yes. You must approve your proof before we produce your order. The only exception is envelope labels & seals, for which a proof is not sent.
What is a style code? What does layout style mean?
A style code or layout style refers to both the size of your magnet and the design.
The design includes background colors or images, placement of your personal photo and
contact information, and the calendar template. For example, layout style C-432 refers
to a "C" size (3.7" x 5.7") magnet with a specific design (in this case, a box of crayons,
with school information in the middle, and a calendar in 3 rows of 4 months).
What is the minimum quantity for an order?
For imprintable magnets, the minimum order is 250.
For memo boards, the minimum is 100. For all quick-ship products, the minimum is 100.
Do I have to order in multiples of 250?
For most magnets, orders need to be in multiples of 250.
"G" memo boards need to be in multiples of 100, with a minimum order of 100.
Stock items need to be ordered in multiples of 100, also with a minimum order of 100.
Can I rush my order?
If you need an imprintable product in less than 3 weeks, you may rush your proof for an
additional $25 (only if we have your complete order). You may also
upgrade your shipping for an additional charge. Production time, unfortunately, cannot be rushed.
There are rush options available on quick-ship products, provided the product is not backordered.
Additional charges will apply
When is my order complete?
Whether your order is placed via our website or a mailed/faxed order form, it will not be considered complete until we have
received all the required elements. After completion, the order will move to stock fulfillment or graphics for proof setup.
For quick-ship items (N and L) we need the style codes and quantity of the items you're ordering,
as well as complete payment or purchase order. We will contact you if your credit card is declined.
For imprinted items we need:
1. The style code and quantity you want
2. All the text you want imprinted on your magnet
3. Any artwork (photos, logos, clipart) you want on your product
4. Complete payment (check or credit card, or purchase order if applicable)
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