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Job Openings at MagnetStreet

A friendly, respectful, and fun place to call work.

Creative Account Specialist

Carol Stream Office
280 Gerzevske Lane
Carol Stream, IL 60188

 

Qualified candidates please apply to job@magnetstreet.com
with your cover letter and resume.

MagnetStreet is a diverse ecommerce brand that sells personalized magnets, cards, and stationery to both businesses and consumers. Our Creative Account Specialist (CAS) assesses customer needs, creates solutions and resolves concerns with the goal of exceeding each customer’s expectations. This team member must have a strong graphics ability to bring customers’ visions to life and complete design changes. Customers include: business professionals, printers, agencies, resellers, and school administrators.

This position is non-exempt; office hours are 8:30am-5pm Monday-Friday

    Job Responsibilities:
  • Communication
    The CAS will correspond with customers via phone and emails, educating customers on order process, timelines, and design requirements. This position also interfaces with all internal departments to ensure customer requests are met, and will acquire product knowledge to effectively answer specific questions about orders, proofs, and/or file requirements accurately.
  • Order Management
    A successful candidate must be able to prioritize a high volume of orders. Must possess the ability to review and edit customer-provided artwork to fit our print requirements. The CAS will work with the Sales team to create custom products from provided assets for customers. With a strong attention to detail, the CAS will follow assigned orders from creation to completion while meeting competing deadlines.
    Experience Requirements
  • At least one year full-time Customer Service experience in a fast-paced environment
  • Prior Call Center experience preferred
  • Strong production design or graphic design
  • High school diploma or GED required; degree in any area of business or graphic design welcome
    Required Skills
  • Professionalism: reliable, ethical, accountable, phone etiquette, confident
  • Strong problem solving and decision making
  • Excellent time-management, organization, and prioritization
  • Attention to detail
  • Software knowledge: Adobe InDesign, Illustrator and Photoshop (PC platform), Microsoft Office
  • Eye for design
  • Excellent oral and written communication
  • Team player

This is a great opportunity to work for a small, fast-paced company with big ideas!

MagnetStreet is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, religion, national origin, color, or any other protected class.