icon to start previewing them on designs.
Popular Questions
Popular Questions: I would suggest adding a section that suggests the customer revisit our website to check that status of their order.Total turnaround time (proof approval, production, shipping) will depend on the product(s) ordered, proof approval date, and shipping method selected during checkout.
Most designs can be approved in your cart prior to checkout. If you made a special design request, a proof will be sent to you within 2–3 business days after checkout.
After all designs have been approved, your order goes into production, which typically takes 3–8 business days. During that time your order goes through several steps.
During processing, we review your order to make sure we have all the information, artwork, and/or files we need from you to keep your order moving along.
To ensure your order looks its best for printing, one of our graphic designers carefully looks over your design(s), checking for photo quality, text clarity, and general grammar/spelling. The designer also makes sure that we have received the official “thumbs up” from you (i.e., your proof approval) to print each design.
During printing, we print a test proof first to make sure your design looks as great in person as it does on screen. Once we review it, we print the full quantity.
After printing, your order items are tailored to their custom size, shape, fold, and/or finish. Before packing your order, our production team carefully looks over your items one last time to make sure they meet our high quality standards.
Most orders ship UPS Ground, which takes 1–5 business days. (View a map of UPS shipping times and zones.) Once your order ships, a tracking number is emailed to you so you can track your order during the shipping process. All order items ship together.
To maximize quality and fairness for all customers, we are unable to rush production on your order. However, we offer several expedited shipping options during checkout. You can also view a map of UPS shipping times/zones.
Already ordered? Please contact us to upgrade shipping.
At this time, we ship to the United States (Hawaii, Alaska, and the 48 contiguous states) and Canada. All customers are charged in U.S. dollars. U.S. orders are shipped either UPS or USPS. Canadian orders are shipped UPS Standard. As a U.S. Retailer we are required to collect any applicable tax (HST) for orders shipped to Canada. Which countries to you ship to? : do you also want to include, Canadian customers, you will not be charged border fees. (they seem to question this thinking they will be charged again & the product will be held up at the border)
For our international shoppers:
If you have a friend or family member living in the United States or Canada who would be willing to place your order on your behalf, we would be happy to work with them to process your order. Feel free to contact us with any questions about shipping your order.
Yes, of course! We’re all about personalization here at MagnetStreet. Using Design Studio, our advanced design editing tool, you can choose your own colors, explore different fonts, upload photos, edit text—plus more.
Yes, of course! We’re all about personalization here at MagnetStreet. Using our advanced design editing tool, you can choose your own colors, upload photos, edit text—plus more.
If you’d like additional changes made to your design: Our designers will be happy to work with you. During the personalization process, you’ll see a Special Design Request box where you can describe the changes you’d like made. After checkout, a designer will work on your design and email you a proof within 2–3 business days.
Personalization
Yes! Of course! Any design can be personalized with your wedding colors—you can even create custom colors. See our color guide featuring our most popular colors. Design Studio - need to highlight before you can edit the colors on the fonts
Any design can be personalized with your colors. See our color guide featuring our most popular colors.
Any design can be personalized with your colors. See our color guide featuring our most popular colors.
Any design can be personalized with your colors. See our color guide featuring our most popular colors.
Any design can be personalized with your School colors. See our color guide featuring our most popular colors.
Yes! You can create a custom color using Design Studio—our color and design personalization tool.
Yes! You can create a custom color during step 1 of the personalization process. Specify your color in the Special Design Request box.
Find over 100 fonts in Design Studio, our personalization tool.
See our font guide featuring our most popular script, serif, and sans serif typefaces.
Changing Text in here too?
Design Studio - need to highlight before you can edit the colors on the fonts
Yes! See our font guide featuring our most popular script, serif, and sans serif typefaces.
You can change the font during step 1 of the personalization process. Specify your font choice in Special Design Request box.
Yes. To remove a photo, click on the photo inside your design template, then click the Remove Photo button in the design toolbar.
Yes. To add a photo back into your design template, hover over and click on the photo’s previous location (a highlighted frame will appear). Next, use the design toolbar to upload a new photo or select one from your library.
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Yes! Once you have uploaded your photo into your design, you can:
- Resize, rotate, and crop your photo
- Convert it to black and white
- Adjust the brightness and contrast
Yes, you can request to have our designers add an additional photo to your design template. Click Special Design Request during the personalization process. Inside the box, describe the photo you want to add, and indicate where on the design you would like it to be placed.
Please note: Additional photos have to be uploaded outside of Design Studio.
Upload Your Photo
Please note: Additional photos have to be uploaded separately.
Upload Your Photo
Once you have placed your order and uploaded your photo, we will email you a proof of your design. We will not move your order to production until you have seen and approved your proof.
If you are uploading a copyrighted photo to us, please complete our photo release agreement form, scan & upload along with your photo: Please sign our photo release agreement. Please sign our photo release agreement.
Yes. There’s a $25 fee for removing the background, also known as a silhouette photo.
Yes. During step 1 of the personalization process, specify which image(s) you would like removed in the Special Design Request box.
Yes. You can change the clip art during step 1 of the personalization process. You will have the option to upload your own image or choose one from our Artwork Center.
To add additional clip art, browse our gallery to find the image you would like to use. Reference the name of the image in the Special Design Request box during step 1 of the personalization process.
Yes, you will always see and approve a proof of your design before it goes into production. After you have placed your order online, we will email you a link to see a proof of your design within 2—3 business days. Your order will not go into production until you have approved the proof.
Yes, you will always see and approve a proof of your design before it goes into production.
No. There is no charge to receive a digital proof.
Yes. For a $25 rush proof fee, we will email you a link to see your digital proof by the next business day.
If you personalize your design online
There is no need to rush your proof as you will be able to view your digital proof immediately from your shopping cart.
If you request changes to your design
For a $25 rush proof fee, we will email you a link to your digital proof by the next business day. contact us Call us at 800.788.8633 to rush your proof.
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To see a copy of your proof:
- Sign in to your account.
- Select Order History from My Account.
- Select which order you’d like to see.
- Click on the thumbnail image.
Yes. To make a special design request, describe your requested changes in the Special Design Request box, during the personalization process.
Yes. Add a Special Design Request with the text you would like printed on the backside. Contact us with questions.
Yes. Most of our stationery templates already have a pattern or solid color on the back. If you would like us to add a custom image or design element, you can add a Special Design Request inside Design Studio.
Yes. Shop Custom Design for You products.
Yes. Shop Custom Design for You products in our Business Department. What should our answer be here? Or is it so infrequent that we ignore it?
Yes. Shop Custom Design for You products. What should our answer be here? Business? Weddings? What shall we do?
Yes. Shop Custom Design for You products. For every ensemble item we custom design, there is a $15 per piece cost.
Shop Custom Design for You products.
Yes. Shop Customer Provided Artwork to view products and graphic requirements.
Yes. Shop Custom Magnets to view products and graphic requirements.
To learn how to format your files, view our Graphic Standards.
Yes. For a $75 fee, we can put symbols around your calendar dates. Make a special design request.and we can contact you if we have questions
For printing your return addresses on your envelopes, select the Return Address Printing Service. The quantity of the service needs to be the same as the quanity of the envelopes you are ordering.
To send us a file for printing guest addresses on your wedding envelopes, please see our pricing & formatting guide.
We print for business - how do we describe it?
Yes. If you cannot find the matching Invitation in our gallery, please contact us to discuss this with one of our Customer Care Reps. need to allow extra design time, no personal information is needed, invite back to std
Ordering
Total turnaround time (production + shipping) will depend on the product you ordered and the shipping method you chose during checkout.
Production typically takes 5–10 business days from the date of your proof approval (sorry—no rush option available). Do we have to apologize here?
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Production time varies for certain Wedding Stationery:
- Wedding Programs: 3–6 business days
- Just One® Orders: 3 business days
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Production time varies for certain Wedding and Business products:
- Wedding Programs: 3–6 business days
- Just One® Orders: 3 business days
- QuickShip Tear-Off Calendars: 1–2 business days
Most orders ship UPS Ground, which takes 1–5 business days. (View a map of UPS shipping times and zones.) Need it faster? You can upgrade to one of our expedited shipping options during checkout.
Just One® orders ship USPS First Class Mail,
which takes 1–3 business days.
Your order will go through several steps....
Proof
Most of the time, you can approve a digital proof of your design right from your cart. If you added a special design request, your proof will be emailed 2–3 days after checkout.
Ordering
Once your order and full payment has been submitted, we will email you an order confirmation with your order number, which can be used to track your order online.
Production
Production time varies by product, but typically takes 5–10 business days from the date of your proof approval.
Ship
All order items ship together. Once your order ships, we will notify you via email and send you a tracking number. (View a map of UPS shipping times and zones.)
To maximize quality and fairness for all customers, we are unable to rush production on your order. However, we offer several expedited shipping options during checkout.
If you’ve already ordered, contact us to upgrade shipping.
You can check your status in your account under Recent Orders or by using your order number.
Sign In or
Check Order Status
You order may be one of these status
Processing
During processing, we review your order to make sure we have all the information, artwork, and/or files we need from you to keep your order moving along.
Preparing
To ensure your order looks its best for printing, one of our graphic designers carefully looks over your design(s), checking for photo quality and text clarity. The designer also makes sure that we have received the official “thumbs up” from you (i.e., your proof approval) to print each design.
Printing
During printing, we print a test proof first to make sure your design looks as great in person as it does on screen. Once we review it, we print the full quantity.
Finishing & Packing
After printing, your order items are tailored to their custom size, shape, fold, and/or finish. Before packing your order, our production team carefully looks over your items one last time to make sure they meet our high quality standards.
Shipping
Once your order ships, a tracking number is emailed to you so you can track your order during the shipping process.
We want you to be happy with your MagnetStreet experience, which is why we offer a 100% quality guarantee on our products, printing, and service. If you have any concerns about the quality of your order, please contact us and we’ll be glad to help get the matter resolved.
We offer a no-fee cancellation on any order that has not gone into production yet, and has not been worked on by a MagnetStreet designer. If a designer has worked on your order, there is a $35 cancellation fee. Orders that have already gone into production unfortunately cannot be cancelled.*
*As part of our 100% quality guarantee, we offer a no-fee cancellation on any order that fails to ship within three business days of its estimated ship date.
Please contact us to cancel your order.
Most orders ship UPS Ground from Chicago, which takes 1–5 business days. View a map of UPS shipping times and zones.
Once your order ships, a tracking number is emailed to you so you can track your order during the shipping process. All order items ship together.
Just One® orders ship USPS First Class Mail,
which takes 1–3 business days.
Shipping cost is based on UPS published rates and is determined by the package weight and your address. You will be able to estimate shipping and tax in your shopping cart prior to checking out.
At this time, we ship to the United States and Canada. (Hawaii, Alaska and contiguous 48 states) Canadian orders are shipped UPS Standard. As a U.S. Retailer we are required to collect any applicable tax (HST) for orders shipped to Canada.
We offer several expedited shipping options during checkout. If you’ve already ordered, contact us to upgrade shipping.
At this time, we ship to the United States (Hawaii, Alaska and contiguous 48 states) and Canada.
All customers are charged in U.S. dollars.
Canadian orders are shipped UPS Standard. As a U.S. Retailer we are required to collect any applicable tax (HST) for orders shipped to Canada.
Yes! Through our Just One® program, you can order a single example of your entire Invitation suite—fully personalized and printed just for you.
what about just one of other products: save the dates
Should we talk about giving extra time? How much more info is really avalilable in the pop up, should it all just be here?
- Sign in to your account.
- Find your Just One® order
under Recent Orders (or Order History). - Click Add To Cart And Edit for each design you’d like to order.
- From your cart, edit each design (if desired)
and update your quantity. - Enter your promo code from your packing slip to receive your discount.
- Click Checkout.
Yes! Through our Just One® program, you can order a single example of your entire Invitation suite—fully personalized and printed just for you.
Read our easy, three-step Reordering Guide.
Many products can be easily reordered online, right from your account.
Most Wedding Stationery can be easily reordered online, right from your account!
Some promotional products can be reordered online, right from your account.
Most of our Life Moments products can be easily reordered online, right from your account!
- Sign in to your account.
- Locate your product under Order History (or Recent Orders). Once signed in, click on ACCOUNT HOME
- Click the Reorder button to add that product to your cart.
- From your cart, you can edit your design or approve the same design.
- Click Checkout. **If you need to make an edit to your design, click EDIT Proceed to check out when ready to order
Don’t see the Reorder button?
Fret not! Simply contact us and we’ll be happy to help place your reorder.
We should also address those who don’t have an account.
When you create an online account, our online system will allow you to zip through checkout faster, view current and past orders, proofs and addresses, check order status, track shipments, and save personalized designs. Get started by creating an account.
If you have questions about your online account, please contact us and we’ll be glad to help.
Soon after creating your account, we’ll link your order history to it. Once linked, you’ll be able to view your proofs, order numbers, and purchases. Contact us with questions.
No. We’re sorry but it’s for your privacy, that we will not set up an account for you. Create an Account
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Changing sign in information. To change your email address or password:
- Sign in using your original email address.
- Under My Account, click Account Home.
- Click Change Email/Password.
- Fill out the form for the sign-in item you’d like to change.
Sign in to your account to view a copy of your proof in Recent Orders or Order History. If you can’t find it, please contact us and we will help you.
Troubleshooting
Make sure you have entered your email address the way you did when you registered. If you are still having trouble, please contact us and we’ll be glad to help.
We don’t recommend it. Your order history may not be complete, and it could cause problems the next time you want to order.
If you are having trouble signing into your account, please contact us and we’ll be glad to help.
Your order history may not be linked to your account yet. Please contact us and we’ll be glad to help.
The fastest solution is to reset your session and start fresh. Resetting your session will remove all products from your cart, as well as any work done in Design Studio during the current session. However, you will not lose saved work from previous sessions.
Will you please add the link to reset your session AFTER you state: Resetting your session will remove all products from your cart, as well as any work done in design Studio,…..” just in case cust has not set up account yet. Typically when they do this & realize they’ve lost their work the call is a bad one.Your coupon code may be expired or you may not be able to use them together. If not, please contact us and we’ll be glad to help.
You can also browse our Current Promotions for available coupon codes.
What should I do?
If you are unable to launch Design Studio after clicking the Personalize button, it most likely means that you need to install the latest version of Adobe Flash, which is required to access our personalization tool.
You’ll need to have version 10.2 or higher. Not sure which version of Adobe Flash you are running? Visit Adobe Flash Player, which displays your installed version on the page.
To install Adobe Flash or update to the latest version,
visit the Adobe Flash Player Download Center.
You may need to manually uninstall the old version of Adobe Flash before upgrading to the newest one.
Adobe provides software for doing this:
